Return Policy – SAYUM Store

Effective Date: 1st October 2026
Last Updated: 1st October 2026

This Return Policy (“Policy”) governs all purchases made on the SAYUM Store multi-vendor marketplace (sayum.store). By placing an order, you (“Buyer”, “You”, “Your”) agree to the terms outlined below.

SAYUM Store is committed to fair and transparent transactions. This Policy is strict to protect both buyers and sellers, prevent abuse, and maintain platform integrity. Returns that do not meet the conditions below will be rejected.

1. Return Eligibility

To be eligible for a return, the following conditions must be fully met:

• The request must be submitted within the applicable return window (see Section 2).
• The product must be unused, unwashed, unworn, and in its original condition with all original tags, labels, packaging, accessories, manuals, and free gifts intact.
• The product must not fall under the Non-Returnable Items list (Section 3).
• Proof of purchase (order number) is mandatory.
• The product must match the description and not be damaged due to misuse, negligence, or improper handling by the buyer.

Returns that fail any of these conditions will be declined without exception.

2. Return Window

• Standard products: 7 calendar days from the date of delivery.
• Defective, damaged, or incorrect items: 14 calendar days from the date of delivery.
• The return request must be initiated through the official SAYUM Store order page before the deadline. Late requests will not be accepted under any circumstances.

Delivery date is determined by the tracking confirmation or platform delivery record.

3. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Intimate apparel, undergarments, swimwear, and personal care items (for hygiene reasons)
• Perishable goods, food items, and consumables
• Customized, personalized, or made-to-order products
• Digital products, downloadable content, and gift cards
• Clearance, final sale, or “Non-Returnable” marked items
• Products with broken seals, missing tags, or signs of use
• Items damaged due to buyer misuse, improper storage, or normal wear
• Products returned after the return window has expired
• Any item that violates local laws or platform prohibited product rules

4. How to Initiate a Return

1. Log in to your SAYUM Store account.
2. Go to “My Orders” and select the relevant order.
3. Click “Request Return” and select the reason with clear photos (mandatory for defective/damaged claims).
4. Submit the request and wait for approval.
5. Once approved, you will receive return instructions and a return authorization.

Unauthorized returns (sent without approval) will be rejected and may not be returned to the buyer.

5. Return Shipping Responsibility

• Buyer’s fault / change of mind / wrong size / dislike: Buyer bears the full return shipping cost.
• Defective, damaged in transit, or incorrect item sent by seller: Seller or platform bears the return shipping cost (subject to verification).
• Products must be securely packaged in the original packaging. SAYUM Store is not responsible for damage occurring during return transit due to poor packaging.
• Tracking is mandatory for all returns. Untracked returns will not be processed.

6. Refund Process

• After the returned product is received and inspected (usually within 3–7 business days), a decision will be made.
• Approved refunds are processed to the original payment method within 7–14 business days.
• Refunds include only the product price. Original shipping charges are non-refundable unless the return is due to seller error.
• In case of partial returns, refund will be issued only for the approved items.
• SAYUM Store reserves the right to deduct restocking fees (up to 15%) in cases of excessive returns or policy abuse.

7. Exchanges

• Exchanges are allowed only for the same product in a different size or color (subject to availability) and within the return window.
• Exchange requests follow the same process as returns.
• If the desired variant is unavailable, a refund will be issued instead.
• Price differences must be settled by the buyer before the exchange is processed.

8. Seller Responsibilities (Multi-Vendor)

Sellers on SAYUM Store are required to:

• Honor valid return requests that meet this Policy.
• Process return approvals and refunds promptly.
• Accept returns for defective, damaged, or incorrect items at their own cost.

Failure by sellers to comply may result in platform intervention, forced refunds deducted from seller balances, and account penalties.

9. Platform Rights

SAYUM Store reserves the right to:

• Reject any return that does not fully comply with this Policy.
• Request additional evidence (photos, videos, unboxing videos) for claims.
• Refuse future returns from buyers with a history of excessive or abusive returns.
• Modify this Policy at any time with updated terms published on the website.
• Issue refunds or reverse transactions in cases of fraud, disputes, or policy violations.

10. Special Cases

• Lost or damaged in transit (to buyer): Claim must be raised within 48 hours of expected delivery with supporting evidence.
• Wrong item received: Must be reported within 48 hours of delivery with clear photos.
• High-value items: Additional verification or unboxing video may be required.

11. Contact & Support

For return-related queries:
Use the “Help & Support” section in your SAYUM Store account or contact us through the official support channels listed on the website.

Abuse of the return system (fraudulent claims, repeated false defective reports, etc.) will result in permanent account suspension and possible legal action.

By shopping on SAYUM Store, you acknowledge that you have read, understood, and agreed to this strict Return Policy.

SAYUM Store
Let’s Shop Together – Fairly & Responsibly.