Privacy Policy – SAYUM Store

Effective Date: 1st October 2026
Last Updated: 1st October 2026

This Privacy Policy (“Policy”) explains how SAYUM Store (“we”, “us”, “our”) collects, uses, stores, shares, and protects your personal information when you visit, register, buy, or sell on our multi-vendor marketplace (sayum.store).

By using the Platform, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Platform immediately.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

• Name, email address, phone number, billing and shipping address
• Account login credentials
• Payment information (processed securely through third-party payment gateways; we do not store full card details)
• Product reviews, ratings, messages, and support communications
• Seller business information (for registered sellers)

B. Information Collected Automatically

• IP address, browser type, device information, operating system
• Pages visited, time spent, referring URLs, and clickstream data
• Cookies, pixels, and similar tracking technologies
• Location data (approximate, based on IP)

C. Information from Third Parties

• Payment processors, courier partners, and analytics providers
• Social media platforms (if you choose to log in or connect via them)

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
• To process orders, payments, shipping, returns, and refunds
• To communicate with you regarding orders, support, and account updates
• To improve Platform performance, security, and user experience
• To detect, prevent, and investigate fraud, abuse, or policy violations
• To personalize content, recommendations, and marketing (with your consent where required)
• To comply with legal obligations and enforce our Terms and Policies
• To analyze trends and generate aggregated, non-identifiable statistics

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information only in the following circumstances:

• With Sellers: Necessary order details (name, shipping address, contact information) to fulfill your purchase
• With Service Providers: Payment gateways, courier companies, cloud hosting, analytics, and customer support tools (under strict contractual obligations)
• For Legal Reasons: When required by law, court order, or government request, or to protect our rights, safety, and property
• Business Transfers: In case of merger, acquisition, or sale of assets (your information may be transferred as part of the transaction)
• With Your Consent: When you explicitly authorize us to share information

We require all third parties to handle your data securely and only for the intended purpose.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website traffic and performance
• Deliver relevant advertisements (where applicable)

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These include encryption, secure servers, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials confidential.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal and operational requirements)
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format

To exercise these rights, contact us through the official support channels. We may require identity verification before processing your request.

8. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be processed and stored on servers located in different countries. By using the Platform, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence. We take appropriate safeguards to protect your information during such transfers.

10. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the updated Policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the official support channels available on the SAYUM Store website.

By using SAYUM Store, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

SAYUM Store
Let’s Shop Together – With Your Privacy Protected.